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Get More from the Voice of Your Customer

What We Do

Voice Crafter helps organizations get more from their investments in capturing and leveraging the Voice of the Customer (VoC).  We do this by:

  • Enabling clients to identify and eliminate weaknesses and gaps in their current approach to capturing, sharing, and using insights drawn from the Voice of the Customer
  • Ensuring that our clients incorporate state-of-the-art methods and "best practices" in their respective VoC programs.
  • Helping clients develop and implement a data management process that will make all VoC data sources "work together"
  • Making sure our clients can connect customer data to people, internal processes and activities, and business results
  • Facilitating VoC-driven action planning and implementation -- making sure clients are able to "put the Voice of the Customer to Work"
  • Planning and executing ad hoc customer, employee, and partner research and  analyses
  • Providing both public and in-house training on how to build and implement a world-class Voice of the Customer program


Learn More about Voice Crafter

Put the Voice of the Customer to Work for Your Business


Research repeatedly demonstrates that most organizations are not as successful as they would like to be when it comes to capturing and leveraging the Voice of the Customer.  Why?



Voice Crafter will help your organization use insights derived from the Voice of the Customer to improve customer experiences and drive desired business results.


Contact Us

Thank you for your interest. For questions or comments, please use the information listed here. We look forward to hearing from you soon!

(855) 240-4732

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