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News and Events

When looking for a certified customer experience and loyalty management consultant, call Randy Brandt of Voice Crafter. Dr. Brandt makes presentations and conducts seminars for the American Marketing Association, the Customer Experience Professionals Association, and the American Society for Quality, among others. He also is available to conduct public and in-house training upon request.

Conferences & Seminars


American Marketing Association

Location: Chicago
Date: 18-19 October 2016 
Description: Getting More from the Voice of Your Customer

American Society for Quality

Location: Chicago
Date: 24-25 October 2016 
Description: Characteristics and Practices of Customer Engagement Leaders




       "How We Got to Customer Centricity"

Marketing Insights

(November/December 2015), pp.16-21.


"Castles in the Shifting Sand:  The Changing Landscape of Customer Experience"

(with Lawrence A. Crosby)

Marketing News

(February 2016), pp.16-18.